1. Who we are
“StarVista”, “we”, “us” and “our” refer to StarVista Tours. StarVista provides India-side booking support for USA and Canada group tours shown on this website, including booking coordination, INR payment support, GST/TCS invoice support, travel documents and pre-departure communication from India.
Unless a package specifically states otherwise, StarVista does not operate the coach, hotel, sightseeing, cruise, airline, insurance or other services in the destination. The overseas tour services are provided by the destination partner named in the confirmed itinerary, voucher and booking confirmation.
2. Please read before you book
We request you to read these Terms carefully before confirming any tour package. By sending an enquiry, sharing traveller details, making a payment or confirming a booking through WhatsApp, email or any other written communication, you agree to these Terms, the specific tour itinerary, the written confirmation shared with you and the applicable terms of the overseas operator or supplier.
If there is any difference between general website content and the written booking confirmation or final itinerary shared with you, the written booking confirmation and final itinerary will apply.
3. Website information
The content on this website, including itineraries, inclusions, exclusions, images, departure dates, hotel names, sightseeing details and tour prices, is provided for general information and package comparison. Tour details may change due to supplier availability, hotel availability, airline schedule, local conditions, visa rules, taxes, currency movement, government rules or operator changes.
We try to keep the website accurate and updated, but the final details of any package will be confirmed in writing before booking or payment.
4. Enquiry, booking request and confirmation
Clicking a WhatsApp button, filling an enquiry form, calling us or asking for a date check creates an enquiry only. It does not create a confirmed booking, confirmed seat, confirmed departure or payment obligation.
- A seat reservation shall be confirmed only after checking the availability of seats and upon receipt of the applicable booking deposit. The booking shall be treated as confirmed only after the final INR payable amount is received in full without any dues, all required traveller details are submitted, the applicable booking amount is paid, and written booking confirmation is issued by StarVista.
- Written confirmation may be shared through WhatsApp, email, invoice, receipt, voucher or booking confirmation document.
- Until written confirmation is issued, prices, seats, departure dates, hotels, flights, sightseeing and supplier terms remain subject to availability and change.
5. Traveller details and documents required
Depending on the tour package and stage of booking, we may ask for traveller names, contact details, date of birth, passport details, PAN details, address, emergency contact, rooming preference, meal preference, visa status, travel insurance details, flight requirement and other information required for booking, documentation or statutory records.
You are responsible for providing correct and complete details within the timeline shared by StarVista. Any error, mismatch, delay or incomplete document may result in additional charges, cancellation charges, visa delay, ticketing issue, supplier rejection or inability to travel.
6. Tour price and final INR payable amount
Tour prices shown on the website are indicative starting prices unless specifically stated otherwise. Prices may be per person, usually on twin sharing basis, and may vary by travel date, room sharing, child policy, single supplement, exchange rate, taxes, operator price, flight requirement, cruise or optional add-on, and supplier availability.
- The final INR payable amount will be confirmed before booking or payment.
- If the package has a foreign currency component, the INR amount may change based on the applicable rate of exchange, bank charges, remittance charges, card charges, operator billing or supplier terms.
- Any change in airline fare, hotel rate, local tax, GST, TCS, government levy, park fee, cruise charge, attraction ticket, visa fee or operator rate may affect the final payable amount.
7. GST, TCS and statutory charges
GST, TCS and any other statutory charges will apply as per the law in force at the time of invoice, receipt, payment or booking, as applicable. TCS on overseas tour packages may be collected as required under Indian tax law. The applicable rate and treatment may depend on the law, payment value, traveller PAN status and other statutory conditions.
Tax laws can change. Any change in GST, TCS, government levy, foreign exchange regulation or documentation requirement will be borne by the traveller as applicable. You should consult your CA or tax advisor for your own tax treatment, credit or refund eligibility.
8. Booking amount and balance payment
The booking amount, balance payment and final payment timeline may vary by tour, departure date, supplier, overseas operator, airline, hotel, cruise, season and how close the booking is to departure. The applicable payment schedule will be shared in writing before you confirm the booking.
- Payment must be received and cleared by the date mentioned in the written confirmation or invoice.
- Travel vouchers, final documents or supplier confirmations may be released only after full payment is received and cleared.
- Delay or non-payment may result in cancellation, loss of seat, price change, cancellation charges or supplier charges.
- Payments may be accepted only through the payment methods communicated by StarVista. Bank, gateway, card or remittance charges, if any, may be payable by the traveller.
9. Inclusions and exclusions
Package inclusions and exclusions are strictly as per the specific tour itinerary, quote and written confirmation. A general page, card, badge or summary on the website should not be treated as the complete list of inclusions.
Hotels, meals, sightseeing, entrance tickets, transfers, cruise, internal flights, tour manager, driver-guide, tips, porterage, insurance, visa fees, GST/TCS and other items are included only if they are specifically mentioned as included in the package confirmation.
Anything not specifically mentioned under inclusions should be treated as excluded and payable separately by the traveller.
10. Flights and airport transfers
International or domestic flights are not included unless the package specifically says so. Flights can be booked separately if required. If flights are booked separately by the traveller, the traveller is responsible for matching the flight timing with the tour reporting time, airport transfer window and visa requirements.
- Airport transfers are included only if they are mentioned in the itinerary or written confirmation.
- Transfers may be based on group arrival/departure timing or a fixed reporting point.
- If a flight is delayed, changed, missed or cancelled, transfer arrangements may not be adjustable and additional taxi, transfer, hotel or rescheduling cost may be payable by the traveller.
- Airline baggage, check-in, seat selection, schedule change, cancellation and refund rules are governed by the airline.
11. Passport, visa and immigration
Each traveller is responsible for holding a valid passport, required validity, blank pages and all documents needed for travel. As an international traveller, you are also responsible for obtaining the required visa, transit visa, entry permission, health document, airline document and immigration clearance.
StarVista may provide visa documentation and application support. Visa approval, appointment availability and interview outcome are at the sole discretion of the relevant embassy, consulate or visa authority.
- You must provide complete visa documents within the timeline shared by StarVista or the visa documentation partner.
- Late, incomplete, incorrect or inconsistent documents may affect visa processing and may lead to cancellation charges or change charges.
- Visa fees, visa centre charges, biometrics charges, courier charges and other third-party/government charges may be non-refundable.
- If visa is refused, delayed, issued late, issued with limited validity or not available before travel, StarVista will not be responsible for the decision. Cancellation or amendment charges may apply as per the tour, airline, supplier and operator terms.
- If a traveller is called for biometrics, interview, personal submission or additional documents, the related travel, appointment, courier or document cost will be borne by the traveller.
12. Travel insurance
Travel insurance may be mandatory for certain visas, destinations or operators and is strongly recommended for all overseas travel. If insurance is included in a package, the scope, coverage, age limit, medical condition treatment, exclusions and claim process will be as per the insurer’s policy.
The insurance contract is between the traveller and the insurer. StarVista may help with coordination or documents, but claim approval, rejection, delay, deduction or settlement is decided by the insurer. Travellers should read the policy wording carefully and take additional cover if required.
13. Hotels, rooming and check-in
Hotel names, if shown, are indicative or example hotels unless specifically confirmed in writing. The overseas operator or supplier may provide the same hotel or a same/similar-category hotel depending on availability, season, local events, trade fairs, operational needs or unforeseen circumstances.
- Hotel rooms are generally based on standard rooms unless the booking confirmation states otherwise.
- Twin, double, triple, interconnecting, adjoining, view-room, king-bed, queen-bed or specific floor requests are subject to hotel availability and are not guaranteed unless confirmed by the hotel/supplier.
- Triple sharing may involve an extra bed, sofa bed or rollaway bed. Room size may not be larger than a twin/double room.
- Standard hotel check-in and check-out timings apply. Early check-in or late check-out is subject to availability and may involve additional charges.
- Hotels may be located outside the city centre, near airport areas or in nearby cities, depending on itinerary, tour movement, group logistics and availability.
14. Sightseeing, itinerary and local conditions
Sightseeing, entrance tickets, orientation tours, photo stops, cruise, theme park, national park, monument visits and other activities are included only as per the specific itinerary and written confirmation. Some monuments or attractions may be from outside only unless inside entry is specifically mentioned.
The itinerary may be changed, rearranged, combined or amended due to weather, traffic, road closure, attraction closure, local rules, event restrictions, airline timing, hotel availability, coach regulation, operator decision or other circumstances beyond StarVista’s control. If any service cannot be used due to such circumstances, refund, if any, will depend on the supplier/operator terms.
15. Meals, food preferences and water
Meals are provided only as per the itinerary and written confirmation. Indian dinners, breakfasts, Jain meals, vegetarian meals, packed meals, meal coupons or local meals are included only where specifically mentioned.
Food arrangements may vary by city, restaurant availability, group timing, local conditions and operator policy. Special meal requests such as Jain, vegan, non-vegetarian, no onion/no garlic or allergy-related food must be shared in advance and are subject to availability. StarVista cannot guarantee that every preference will be available throughout the tour.
16. Tour manager, driver-guide and group arrangements
Tour manager, driver-guide, local guide, local representative or captain arrangements depend on the package, overseas operator, group size, destination rule and itinerary. A tour manager or driver-guide may join from the destination, meet the group at the airport, hotel or first sightseeing point, or support only for specific parts of the tour.
If the group size is below the operator’s required number, the operator may run the tour with modified arrangements, local representatives, driver-guide support or shared services as per operator terms.
17. Minimum participation and operator changes
Fixed-departure group tours may be subject to minimum participation, operator confirmation, hotel availability, coach availability, airline schedule, visa feasibility or other operational conditions. The overseas operator or local partner may amend, combine, reschedule, reroute, change hotels, change sequence, change vehicle size or cancel a departure if required.
If a departure is changed or cancelled by the operator, StarVista will inform you of the available options, which may include alternate departure, revised itinerary, supplier credit, refund as per supplier terms or other arrangement offered by the operator. Compensation is not payable by StarVista for operator or supplier changes beyond StarVista’s reasonable control.
18. Cancellations, amendments and refunds
All cancellation or amendment requests must be made in writing by the traveller or booking contact. A phone call, WhatsApp message or discussion is not sufficient unless the cancellation or amendment is confirmed in writing and acknowledged by StarVista.
- Cancellation charges depend on the specific package, departure date, supplier/overseas operator terms, airline terms, hotel terms, cruise terms, visa charges, insurance, taxes and services already booked.
- Any change of date, route, passenger name, rooming, flight, extension, deviation or service after booking may be treated as amendment or cancellation and may attract charges.
- Many services, including flights, visas, insurance, attraction tickets, cruise, hotels and special services, may be partially or fully non-refundable.
- Any eligible refund is subject to receipt from the relevant supplier/operator and the time taken by the supplier, bank or payment provider to process it.
- Refunds, if any, will be processed in INR to the bank account or payment method permitted by StarVista and applicable law, after deductions as per supplier terms and applicable charges.
19. Unused, missed or partly used services
No refund is generally available for any service that is unused, partly used or missed by the traveller, including meals, sightseeing, transfers, hotel nights, cruise, tour manager service, attraction tickets or optional activities.
If a traveller misses the reporting time, is delayed due to personal reason, airline issue, immigration issue, illness, lost document, weather, traffic or any other reason, any additional cost to rejoin the tour or arrange separate travel will be borne by the traveller.
20. Traveller conduct, baggage and fitness to travel
Travellers must follow the reporting time, itinerary schedule, coach rules, hotel rules, airline rules, immigration rules and instructions of the tour manager, driver-guide, local representative or operator. Group tours run on fixed timings; delay by one traveller can affect the full group.
- Baggage allowance is subject to airline, coach, cruise and operator rules. Porterage is not included unless specifically mentioned.
- Travellers are responsible for carrying their own luggage where porterage is not included.
- Some tours involve walking, stairs, long coach travel, early starts, weather exposure and queueing at attractions. Travellers should check suitability before booking.
- StarVista or the operator may decline or discontinue a traveller’s participation if conduct creates risk, nuisance, safety issue or disruption to the group, subject to applicable law and supplier/operator terms.
21. Medical issues, emergencies and inability to continue
If a traveller falls ill, loses passport, faces theft, is denied boarding or entry, is detained by an authority, misses a flight, cannot continue the tour or has to return early, the related cost, documentation, rebooking, hotel, transport, medical expense and unused-service loss will be borne by the traveller, subject to any insurance claim that may be available under the traveller’s policy.
The tour manager, local representative or StarVista may guide the traveller to available local assistance where reasonably possible, but the group tour may continue as per schedule.
22. Third-party services and links
This website may reference third-party services such as WhatsApp, payment providers, maps, airlines, insurers, embassies, visa centres or overseas operators. We do not control those third parties, and their services are governed by their own terms and privacy policies.
23. Acceptable use of the website
You agree not to misuse the website, interfere with its operation, attempt unauthorised access, upload harmful code, scrape the website at scale, or use the website in a way that violates applicable law. You must not copy, reproduce or republish substantial parts of the website content without our permission.
24. Intellectual property
The website, StarVista branding, design, original content, page structure, copy and other materials are owned by or licensed to StarVista and are protected by applicable intellectual property laws. You may use the website only for personal, non-commercial browsing and enquiry purposes.
25. Disclaimer and limitation of liability
To the maximum extent permitted by law, the website and its content are provided on an “as is” and “as available” basis. We do not warrant that the website will be uninterrupted, error-free or free from technical issues.
StarVista is not responsible for decisions, delays, changes, losses or additional costs caused by any embassy, consulate, immigration authority, airline, airport, hotel, overseas operator, local partner, insurer, attraction, cruise company, transport provider, government authority or other supplier.
StarVista is also not responsible for events beyond our reasonable control, including weather, natural disaster, strike, war, civil disturbance, public-health event, government restriction, road closure, attraction closure, airline disruption, supplier failure, currency movement or any other force-majeure-type event. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
26. Governing law and jurisdiction
These Terms are governed by the laws of India. Subject to mandatory consumer protection provisions, courts in Bengaluru, Karnataka will have jurisdiction over disputes relating to these Terms, website use or StarVista booking support.