1. What we collect
A. Information collected automatically on the website. Like most websites, we (and our service providers) may collect device and usage information when you browse, such as IP address, browser type, device identifiers, pages viewed, approximate location (city/region), referral source, and interaction events.
B. Information you share with us. If you contact us on WhatsApp, phone or email, you may share enquiry details, contact details, travel preferences, traveller details, passport, visa or travel-document details where required for booking or documentation, and payment-related details required for processing or records. Please avoid sending sensitive information unless it is needed for your booking or travel documentation.
2. Cookies, analytics, and advertising
We use cookies and similar technologies to understand website traffic and improve marketing effectiveness. This may include: Google Analytics (usage analytics), Meta Pixel (conversion measurement and remarketing), and Google Ads (conversion tracking and advertising). These tools may set cookies or collect identifiers to measure ad performance, attribute conversions, and show relevant ads. You can control cookies through your browser settings and, where available, the privacy or advertising settings provided by Google and Meta.
3. How we use information
We use information to (a) respond to enquiries, (b) provide tour information and booking support, (c) coordinate with airlines, hotels, overseas tour operators, local partners, visa documentation service providers and insurers where required, (d) share itinerary, quote, payment and travel-document updates, (e) operate and secure the website, and (f) measure and improve marketing performance.
4. How we share information
We share information only where needed to provide travel services and run the website. This may include sharing with (a) airlines, hotels, overseas tour operators, local partners, visa documentation service providers and insurers, (b) messaging and communications providers such as WhatsApp, (c) analytics and advertising providers such as Google and Meta, and (d) professional advisers where required, such as accountants or legal advisers. StarVista does not sell personal information as part of its travel booking business.
5. WhatsApp and third-party services
When you click a WhatsApp button on our website, you leave our site and interact with WhatsApp. WhatsApp may collect and process information under its own terms and privacy policy. Our messages with you on WhatsApp are used to respond to your enquiry and to arrange travel services.
6. Data retention
We retain website analytics data for as long as reasonably necessary for reporting and performance analysis. Booking communications and documents may be retained for booking records, supplier coordination, dispute resolution, and compliance with applicable laws. When information is no longer needed, we take reasonable steps to delete or anonymise it.
7. Security
We use reasonable administrative and technical safeguards to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices and rights
You can control cookies through your browser settings and advertising settings. You may also request access, correction, or deletion of personal information you have shared with us, subject to legal and operational limits. Where applicable, we aim to comply with India’s Digital Personal Data Protection Act (DPDP Act) and other relevant laws.
9. Children
Our services are intended for adults arranging travel. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to address it.
10. Updates to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date.